Flexiroof Light Terms and Conditions

FLEXIROOF LIGHT T&C - DESIGN

1. Colour: Medium grey sheet which blocks:

~100% of UV radiation
~66% of visible light
~33% of heat

2. Material: Polycarbonate is a plastic, albeit one very strong for impact, but being a plastic it can and will get scratched with cleaning for example. It is also possible that environmental factors such as pollen may be hard to clean off.

3. Thickness: Flexiroof Light uses 2mm sheet and there could be some movement and or noise in windy conditions.


FLEXIROOF LIGHT T&C - WARRANTY

10 years warranty

Warranty Detail

Flexiroof Light uses quality materials such as premium sheet, stainless steel fasteners, and powder-coated aluminium extrusions using our own tooling. 


These are connected together securely via design elements such as “Capped Rafters” and “Tiny Arch Technology”. 


Flexiroof will provide replacement parts where they become unsuitable for use, but we do not cover any disassembly, reassembly, travel or installation costs, or any labour.

Exclusions – the product warranty does not apply in the following cases:


  • Scratches or abrasions, which are beyond our control
  • Normal manufacturing variation (components from any company has small variations in dimensions)
  • Mechanical or chemical damage caused by a third party (clean only with soapy water and soft window cleaning brooms, or cloths)
  • Fading of powder-coated paintwork over the years (this is similar to what happens to house joinery, metal gutters or even cars over time)
  • Normal ‘tea staining’ or other changes that can occur with stainless steel items.
  • Damage caused by extreme natural events such as tornados, cyclones, tsunami, landslides and earthquakes.
  • Situations where there has been any alteration or modification to the initial design, location or structural integrity of the product or the connections associated with the product.
  • Any parts used in a way which exceeds the recommended span for the parts.


You need to action all the following in the specified times frames for us to replace damaged or missing parts. 


If you do not we can NOT make a claim on Mainfreight so would need to charge you for replacement parts.

On collection - before you leave Mainfreight:

  1. Inspect all packages for any external signs.
  2. Take 3 images of all packages received - damaged or not.
  3. Take additional close up images of any damage you see.
  4. Ask Mainfreight for a claim form, and advice as to what they require locally.
  5. Ask them to note there is damage and send you an email and copy it to info@flexiroof.com, acknowledging that Flexiroof will be making a claim. 


As soon as you get home: 

  1. Fill in this claim form.
  2. Send an email to info@flexiroof.com and to your local Mainfreight branch, 

ALL of the above MUST be completed within 2 business days for us to action things!

Phew! _ We will take it over from here!


FLEXIROOF LIGHT T&C - OTHER TOPICS

The largest Flexiroof Light kit - 4.875m x 4.050m is 19.7m² in area, and in New Zealand you do not need a permit for a shelter that is less than 20m².

  • If you want more shelter than afforded by 19.7m², you can build two "adjacent" shelters near each other, almost touching, but NOT supporting or connected to each other. 
  • If you have any doubt as to whether your local council is OK with this you will need to contact them. 
  • Regarding 1st floor installations: We suggest you ask your council to confirm this is ok
  • We can give not advice, or offer design, re adjacent shelters other than to say it is done sometimes! That  we do have specialist extrusion we can sell, but the best pathway is to send us an email with a plan and we can dialog with you.

Our shelter kits are made to order so our normal delivery time of your Flexiroof Light kit is:

  • 6 weeks for the North Island
  • 8 weeks for the South Island

If this is too long for your project, or you have a big family event approaching, please let us know, and we can see what we can do!


FLEXIROOF LIGHT T&C - CLEANING